We’ve got a new logo as well as new webpages and colour schemes, designed with our customers in mind with easy to find signposts across the website. As our customer, nothing changes for you. You’ll see our new logo and old logo on communications while we continue to refresh our brand.
We have a number of options available to you when making a payment.
Please note that it may take up to 3 working days for a payment to reflect on your account balance.
Setting up a Direct Debit from your bank account for a date that suits you is still the most popular method of payment for your monthly contractual payments. To set up a Direct Debit call us on 0345 111 7125.
Our team is available Monday – Friday, 9am – 6pm and Saturday, 9am – 1pm.
Please note the bank account will need to be in the agreement holders name, we do not accept payments from a Third Party bank account.
Please use the following details to make the payment:
You may be presented with ‘Confirmation of Payee unavailable’ notice when making payment. Please check you have used the correct bank details and continue to make the payment.
Faster payments received after 9:00pm will be processed the next working day.
If you’re enquiring about making a lump sum payment to us you may be entitled to an interest rebate, to find out call us on 0345 111 7125.
If you want to make payment by card you can do this by calling us on 03303 033 483, select Option 1.
You are able to make payments up to a maximum of £1,000.
This payment method will allow you to make an overpayment on your account up to a maximum of 2 monthly contractual payments.
You are able to make payments using our Customer Portal, to log in or register, click here.
You are able to make payments up to a maximum of £1,000.
This payment method will allow you to make an overpayment on your account up to a maximum of 2 monthly contractual payments.
In addition to the options above, if you’re looking to make a payment to reduce your arrears, you can also pay by:
If you wish to set up a recurring card payment or make a one off payment to clear you arrears by card, call us on 03303 033 483.
Our team is available Monday - Friday, 8am - 6pm and Saturday, 9am - 1pm.
Call our team on 03303 033 483
Moneyway is a trading name of Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550
All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.