Frequently Asked Questions

Quickly find answers, links, and useful tools for some of the most commonly asked questions we get at the Texas.gov Help Desk.

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Texas by Texas (TxT)

FAQs for Texas by Texas (TxT) government assistant

What is Texas by Texas (TxT)?

How do I access TxT?

What information do I need to create a TxT account?

What if I don’t have a Texas DL or ID – can I still create a TxT account?

Can I create a TxT account for someone else?

What if I lost my Texas DL or ID – can I still create a TxT account and order a replacement?

What services can I complete on TxT?

What types of payment does TxT accept?

How do I change my email/username associated with my TxT account?

How can I see my TxT transaction and activity history?

What is linking and what does it mean if I link my license or registration?

Which vehicles are not eligible to be linked or renewed on TxT?

Can I link multiple vehicles to my TxT account?

How can I opt in or out of TxT alerts and reminders such as vehicle registration renewal or new features and services updates?

I received a “We Couldn't Verify Your Information” error message. Now what do I do?

I renewed my vehicle registration on TxT, but it still says it has expired or will expire. Did something go wrong with my renewal?

Can I deactivate my TxT account?

Payments

FAQs for payments on Texas.gov applications.

Why was my payment declined?

Why is my card getting charged even though the payment was declined?

I’m paying with a corporate card and need to enter a billing ZIP code. What should I do?

I’m paying with a gift card and need to enter a billing ZIP code. What should I do?

My credit card was issued by a foreign bank, so I don’t have a U.S. ZIP code. What should I enter for billing ZIP code?

I live in another country that doesn’t use ZIP code. What should I enter for billing ZIP code?

Elections and Voting

FAQs for elections and voting information. For a complete list of FAQs, please visit the Texas Secretary of State (SOS) VoteTexas.gov website.

How do I register to vote?

Why can’t I register to vote online?

How can I find out where to vote?

Can I vote by mail?

How do I change the address on my voter registration?

I don’t have my Voter Unique Identifier Number (VUID). How do I update my voter registration?

Do I have to vote in the primary in order to vote in the general election?

How do I un-register to vote?

Where do I change my political party?

What's on the ballot?

Driver License, ID, and Commercial Driver License Renewal and Replacement

FAQs for Texas Department of Public Safety (DPS) driver license (DL), ID, and commercial driver license (CDL) renewals and replacements.

I want to renew my DL/ID/CDL online. How do I know if I’m eligible?

How can I renew or replace my DL/ID/CDL online if I’m eligible?

How can I track the status of my DL/ID?

I’m ineligible to renew my DL/ID online. Now what?

How do I replace my lost or stolen DL/ID?

How do I schedule an in-person appointment at a local DPS office?

Driver License Eligibility and Reinstatement Fee Payments

FAQs for Texas Department of Public Safety (DPS) driver license eligibility and reinstatement fee payments.

Where can I find answers to questions about my DPS reinstatement fees?

eCommDirect Online Commissary Purchases and Deposits

FAQs for Texas Department of Criminal Justice (TDCJ) eComm Direct online commissary purchases and deposits.

How do I know who is eligible to receive purchases?

What do I do if I’m locked out of the eCommDirect system?

What do I do if my session timed out?

My commissary order hasn’t been received. Where can I find help?

My deposit hasn’t been received. Where can I find help?

What is the maximum purchase amount?

Licensee Driver Records

FAQs for Texas Department of Public Safety (DPS) individual licensee driver records.

I can’t print my driver record after ordering it online. How do I get a copy?

Vehicle Registration Renewal

FAQs for Texas Department of Motor Vehicles (TxDMV) vehicle registration renewal. For more FAQs, visit the Register Your Vehicle page on TxDMV’s website.

Why do I have to get my vehicle inspected before I renew it?

How do I renew my registration online?

If I’m using the “classic” vehicle registration renewal application (not TxT), what address should I enter in the payment section?

I get an “In Process” or locked out error message when trying to renew my vehicle registration online. What should I do?

I haven’t received my vehicle registration renewal sticker after renewing my registration online. Where can I find it?

Where can I request a refund for my vehicle registration fee?

Why did I receive a registration renewal notice for a vehicle I’ve sold?

Vital Records

FAQs for Texas Department of State Health Services (DSHS) vital records such as birth and death certificates and marriage and divorce verifications.